Refund policy

At Montero Milan, we want you to shop with confidence. Please review our returns and refunds policy below before initiating a return.

Return Eligibility

You may request a return within 30 days of delivery.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition
• The item must be returned in its original packaging
• Proof of purchase may be required

Items returned that do not meet these conditions may be refused.

Return Authorization (RMA Required)

All returns must be authorized before being sent back.

To initiate a return, please contact us at support@monteromilan.com to request a Return Merchandise Authorization (RMA).

Returns sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for all return shipping costs.

We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method
• Please allow 5–10 business days for the refund to appear, depending on your payment provider

Original shipping fees are non-refundable.

Exchanges

We do not offer direct exchanges at this time.

If you need a different item, please return the original product following the steps above and place a new order.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us at support@monteromilan.com within 48 hours of delivery and include clear photos of the issue.

We will work with you to resolve the situation as quickly as possible.

Product Variations & Measurement Tolerances

Please note that minor variations may occur due to the nature of product manufacturing, materials, photography, and display settings.

*Measurements: Product measurements may be taken manually and may vary slightly by approximately 1–3 cm. Fit may also vary depending on the product's design, cut, fabric, and level of stretch. Please refer to the size chart provided on the relevant product page before ordering.

*Colors: We make every effort to display product colors as accurately as possible. However, colors may appear slightly different depending on factors such as the type of device and display, screen technology, individual display settings and color calibration, ambient lighting conditions, and product photography. As these factors can affect how colors are displayed and perceived, product images are intended as a visual reference and the actual product should be considered the most accurate representation of its color. Minor color variations are normal and are not considered a product defect or product discrepancy.

Non-Returnable Items

Certain items may be non-returnable, including:

• Final sale or clearance items (if marked as such)
• Gift cards
• Items showing signs of use or wear

Any non-returnable items will be clearly indicated on the product page.

Contact Us

For questions about returns or refunds, contact:
📧support@monteromilan.com